Refund and Return Policy


Please contact us for letting us know your situations if you wish to return our items.

Our refund and returns policy lasts 14 days. If 14 days have passed after delivery, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Made-to-order goods such as Custom-Made Storage Bins and Custom-Made Slippers are not possible to return.

There are certain situations where only partial refunds are granted:

Returning address:
Aika Felt Works
Jokiväylä 36 A7, 96300 Rovaniemi Finland


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to:
Aika Felt Works
Jokiväylä 36 A7, 96300 Rovaniemi Finland.

Shipping Cost for Returning

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us for questions related to refunds and returns.